Internet/TV

I had a technician come out friday. She replaced a few things outside. It was raining so she couldn’t climb the pole. She said if My Neighbor has problems as well it might the in the main line, and to Continue to report em. How do report these?   I’m Beginning to think you guys need to hire an outside company to see what’s going on because these outages are getting out of hand even if they only last 10 minutes witch they do most of the time