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matthewgranzella

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Cox employees are bunch of liars

To Dustin and the rest of Cox employees you promise weeks ago that you are going to give me a discount, seems to me that you only tell people what they want to hear and don't deliver to me and to everyone that was a big lie I've been waiting for weeks to hear from someone at cox to no avail, don't know why you have no respect for senior citizen most of these senior citizen fought for this country for our freedom and this is how you repay them, as soon as Xfinity comes in my neighborhood I will say goodbye to cox at least they respect asenior citizens and give discounts to senior citizens. So thanks for nothing.

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LatitiaS

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517 Messages

Hi matthewgranzella,

This is certainly not the experience we want for you.  I see that we responded and asked you to send us your account details.  Did you get an opportunity to email us?  If not, please send us an email to cox.help@cox.com with your account details.  We are here to help.  
-Latitia

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matthewgranzella

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7 Messages

@LatitiaS​ hello there, are you another employee that makes promises two cox customers and I don't keep it, I gave you all my information emails and password and still nothing's been done, quit making excuses and help customers out. You say that we are Cox family but I don't see it.

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ChrisJ2

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564 Messages

I do understand your concern and we want to help; however, the purpose of Cox Forums is to allow customers to discuss technical topics related to residential Cox residential services with other customers. For questions, comments, and concerns regarding outages, billing, or other account-specific issues, we request that you reach out to us on Twitter at @CoxHelp, visit us on Facebook at https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. -Chris

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