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kjmckenna01

Visitor

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1 Message

Billing

I just re-signed up in September for TV and Internet.  Now, in December, my bill went up $20 ($4 Internet, $16 TV).   I just signed up.  Shouldn't it be locked in for a year?  That is what your commercials state.   Or do you not take care of your existing customers, just lock in new ones?

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NicholeC

Moderator

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885 Messages

 

I'm sorry to hear you've experienced a recent increase. I'd really like to look into this for you. Please email our team at cox.help@cox.com with your full name and address.

 

Thank you. 
-Nichole

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cmandarino

Visitor

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2 Messages

Mom is 92, has basic plan + Italian Channel and her bill now is $100. She’s in a senior living facility which only offers Cox. If we had a choice, we would shop for a better deal but unfortunately that is not possible. It would be nice if Cox would offer seniors (most of whom live on a tight budget) a cheaper/discounted  plan

Cox- it looks like you are definitely taking advantage of these seniors and that can be considered elder abuse/eploitation.

NOT ACCEPTABLE!!!!

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Allan

Moderator

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2.4K Messages

Hello. I can certainly understand your concern with rising costs. Please feel free to send an email with your full name, address, and a brief description of the concern to cox.help@cox.com 

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