Visitor
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1 Message
Billing
I just re-signed up in September for TV and Internet. Now, in December, my bill went up $20 ($4 Internet, $16 TV). I just signed up. Shouldn't it be locked in for a year? That is what your commercials state. Or do you not take care of your existing customers, just lock in new ones?
NicholeC
Moderator
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852 Messages
I'm sorry to hear you've experienced a recent increase. I'd really like to look into this for you. Please email our team at cox.help@cox.com with your full name and address.
Thank you.
-Nichole
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cmandarino
Visitor
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2 Messages
Mom is 92, has basic plan + Italian Channel and her bill now is $100. She’s in a senior living facility which only offers Cox. If we had a choice, we would shop for a better deal but unfortunately that is not possible. It would be nice if Cox would offer seniors (most of whom live on a tight budget) a cheaper/discounted plan
Cox- it looks like you are definitely taking advantage of these seniors and that can be considered elder abuse/eploitation.
NOT ACCEPTABLE!!!!
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