Visitor

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1 Message

Avoid cox business if you want to cancel

Same as you here first of all that you gotta go to the business account then they just give you the runaround they pass you here they pass you there they keep you on the phone for an hour. Hang up on you disconnect you then when it’s time to do it it’s fees. It’s this. It’s that they’re hoping you don’t remember your pin. You’re your set up name whatever it is. I have never in my life in 40 years of business seen a company This outrageous on customer service about canceling a service. It’s the most ridiculous and outrageous thing I’ve ever seen I will forward this to the Attorney General of Florida. I will let the communication department know as well because something needs to be done about Cox’s business ethics and their customer service. 

Moderator

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386 Messages

Hello. I'm sorry to hear about the poor experience when it came to closing your account. I understand that must have been frustrating. The last thing we want to do is make things more difficult and leave a bad taste for possible future business. I apologize for that as we value your business. If you'd like to discuss further, kindly email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you! 

-Julian