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Wantcleartv

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Why are channels pixilated & distorted?

Why are some channels pixilated & distorted such as 103 ID, 19/1019 FF, etc.?

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BenS1

Former Moderator

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697 Messages

Hi @WantCleartv,

You can use the Cox App to troubleshoot your box, link here: www.cox.com/.../troubleshooting-your-services-in-the-cox-app.html . Are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your Cable box? Make sure to check your connections are tight and secure and cables are undamaged as well.

Ben S.
Cox Support Forums Moderator

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bearone2

Contributor III

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1.5K Messages

how old is he tv??

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ttheisen

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I've had 3 techs come out in the last month and do different things that have done nothing to solve my problem. I've been having periodic pixalation and freeze frames for the last year. I copied the following from a forum that pretty much sums up my problem:

For the past year, our cable signal becomes very pixelated and freeze framed and sound outages. It started when Cox opted to require cable boxes for every set in the house. Only it's affecting sets with and without boxes. When service is called, they attempt to be helpful and apologetic but enough is enough. It takes a minimum of two days for service to arrive, they reset boxes, put more filters on the lines, and leave. It works for a few hours, sometimes a few days, before it starts all over again. I live in a new residential neighborhood in a newly constructed home. After 26 years of loyalty to Cox, I'm ready to try something else. The last guy even replaced the drop line to no avail. One tech put on filters the next one took them off, each one has reconfigured the wiring on the amp to their specifications with seemingly no regard for any standard. They just look at things and scratch their heads and leave thinking they fixed it, which they have not. Pretty much ready to switch to HULU at this point.

Disappointed and frustrated beyond words.

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JonathanJ

Former Moderator

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1.9K Messages

@Ttheisen

I'm sorry if we have disappointed you in any way. There was a ticket for ingress on the line which has been resolved today. Are you currently experiencing any issues, if so is it happening on all the cable boxes are just one?

Jonathan J
Cox Moderator

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ttheisen

New Contributor

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4 Messages

I am still getting the same pixalation and freezing on all boxes

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BenS1

Former Moderator

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697 Messages

@Ttheisen,

When the technician came out on Tuesday were you getting pixelation when they finished their work? Can you try to screw one of your boxes directly into the cable outlet bypassing splitters?


Ben S.
Cox Support Forums Moderator

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ttheisen

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The pixalation and freezing is sporadic and intermittant, it wasn't happenning when the tech left but started up again later. No I can't screw on ot the boxes directly into the cable outlet. The way it's configured doesn't allow me to do that and it wouldn't tell me anything because of the sporadic nature of the problem For instance, it's not happening now but it could start later or it might be fine for a few days then start up again. One of the 3 techs I've had over the last month put filters on the outputs from the splitter, the next one took them off. The 3rd put a new amp on and changed some wires and the drop line. After each one left, it wasn't having the problem until later that night LAst night it did it about every 30 seconds with mainly screen freezing and brief sound outages.

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CRTLover

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13 Messages

Each time it happens, make a note of the weather. Temp, wind speed, and if it is raining, snowing, etc. If your internet is working, you can get temp and wind speeds for your area from weather.com or forecast.weather.gov  Then make notes of weather when there is no problem. If the problem seems to happen when it's colder, cold and windier, or raining, but not when it is warmer, less windy, not raining, etc.,  then there's prob addl outdoor wiring or connections that are bad which didn't get replaced.

Also, have the tech just install one wire splitter at the entrance. If there are any places with a splitter connected to another splitter down the line, that really weakens the signal. And since signal strength can vary from time to time, this could cause the signal to be bad only at certain times. I had a tech once who just replaced the line from pole to house, but left the other outdoor wiring on the house and ran a splitter off of another splitter. Had to have another tech come out and replace all the rest of the outdoor wiring on the house and remove the two splitters to replace wih one splitter to get the problem fixed.

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