AliceFaye's profile

AliceFaye

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Where's the Freeview?

So I checked my ON DEMAND menu this morning at 7am CST, and no Freeview. Checked again at 8am CST, and still no Freeview. Ran some errands, came back, checked the On DEMAND menu again, and guess what? Still no Freeview. Here it is May 2nd almost half over and you still haven't got the Freeview started.

Seriously Cox, get your act together. This is exactly why I and many other people are ditching you the split second we have any kind of an option.

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BrianM

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We are currently working through a technical issue that is preventing the free preview from coming up. We are working to restore this as soon possible.

Brian
Cox Support Forum Moderator

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AliceFaye

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Well that was more technically substantive than the usual replies from Mods, so I'll hold my breath for a little while. Since you delayed the start, does this mean you'll extend the Freeview us Cox customers were promised?

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Bruce

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It's listed under Premiums; however, it's slim pickings.  HBO, for example, has 22 shows for Game of Thrones.  There are no actual 1-hour episodes but instead 22 inside-the-series and behind-the-scenes looks into the show.  It's kinda dumb.

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AliceFaye

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This should be totally incorrect. The e-mail and the looping video commercial that runs on channel 1 said specifically customers should go to Channel 1/Freeview. Period. End of sentence. The Channel 1 video promo advertised ENTIRE episodes of premium channel tv shows as well as movies. Also, just checked and there's no "Freeview" in Premiums.

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Bruce

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This should be totally incorrect.

Okay.  What's supposed to be on Channel-1?  All I see is am annoying woman yammering about nonsense.  Is that not supposed to be on Channel-1...or is there supposed to be some type of directory to free views?

Anyway, I'll assume it's just another false claim from Cox.

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AliceFaye

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Yes, the "Freeview" is supposed to be included in the main On Demand Menu which is channel 1. That's what the email and the annoying woman says. What's even more annoying is today she's saying we should be able to access this now since Cox said it would start today. My On Demand Main Menu has TV, Movies, Premiums, blah-blah-blah,etc., but the "Freeview" we were told would be there is still nowhere to be found.

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MariaL

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Hi AliceFaye,

As previously mentioned, due to technical issues the scheduled free previews are not available. Once the issue is resolved, the following Networks will be accessible for full free previews depending on the video equipment.

• ROVI, Contour, and Contour 2
o Epix
o Starz
• Contour and Contour 2
o Stingray Karaoke
• Contour 2
o Hallmark Movies Now
o History Vault
o Lifetime Movie Club
o Gaiam TV Fit & Yoga
o Outside TV Features
o DogTV
o Up Faith & Family

Maria L.
Cox Support Forum Moderator

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AliceFaye

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Thank you, Maria L. I wish we would have had that information in the original email informing us of the Freeview. Many Cox customers were confused as to which tv shows and movies they were going to have access to.

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