New Contributor
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1 Message
What is the issue when pixelation continues to occur after 8 tech visits, numerous equipment resets and cable and equipment replacements from the tv to the street...6 months trying to get resolution.
Pixelation, loss of video or audio or both, picture to black
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JonathanJ
Former Moderator
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1.9K Messages
That is definitely not the Cox experience I want for you! I can't even imagine how upset I would be if I were in your shoes. I am truly sorry for the frustration and aggravation you have been through! I’d like to investigate what is happening and find out why we haven’t restored your service. Please email me at cox.help@cox.com, include your name and address, and I will get to the bottom of this for you.
Cox Moderator
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Bruce
Honored Contributor III
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5.7K Messages
Does this happen on every channel and consistently during the day? Do you have other HDMI components connected to your TV? If so, do those components have pixelation? What type of TV do you have?
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edcetera
New Contributor II
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9 Messages
Please view my woeful tale about this TV service 1/11/19.
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