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kayers0309

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2 Messages

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Poor service

My system has been freezing and lagging for months. I have reset it hundreds of times and even had a technician come service it. At first it would only happen after pausing a show but now it is constant. The lagging has been getting worse the last month and usually i could turn the tv off and back on to fix it but now nothing works. 

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KevinM2

Former Moderator

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Hello, please make sure all connections are tightly fastened and free of damage. Do you have a splitter, by chance? Splitters can degrade in signal over time or fail without warning. Freezing and lag is typically an indication of a signal issue. Does this happen more so with live TV, On Demand or both? The best course of action may be to send out a service technician to diagnose further. For additional support, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator

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