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RC_in_VA

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Ordered Variety Pak

Did not get Encore Family channel that was listed as part of Variety Pak.  Called customer service about it but they did not solve the problem.  Got a call today from Cox saying they had resolved the issue I called about.  STILL DO NOT HAVE THE ENCORE FAMILY CHANNEL.

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LisaH

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Hi RC in VA. We would definitely be able to assist you with this. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator

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