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qbertusofborg

New Contributor II

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8 Messages

Saturday, November 12th, 2022 8:38 PM

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I'm trying to order the variety pak online, but cox wants to make me get a second contour box. I only have 1 TV. How can I get around this?

I''m trying to order the variety channel pak online, and cox is making me order a second contour box. I only have 1 TV, this makes no sense. How can I get around this?

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3 years ago

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Bruce

Honored Contributor III

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5.7K Messages

3 years ago

I'm unsure but is your current box the Mini Box?

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qbertusofborg

New Contributor II

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8 Messages

Its a Contour Reciever made by PACE.

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3 years ago

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Bruce

Honored Contributor III

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5.7K Messages

I'd skip ordering online and send an email to Cox at cox.help@cox.com with your full name and complete address.

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3 years ago

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DavidA2

Former Moderator

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212 Messages

Hi Qbertusofborg,

I am sorry to hear that you are having trouble adding the variety pak. The pace boxes should allow you to make that change. Since you are having trouble, please feel free to email us at Cox.help@cox.com with your service address and a link to this forum thread.

David
Cox Forums Moderator

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3 years ago

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PJS2

Contributor II

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77 Messages

3 years ago

Just call them!

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Darkatt

Honored Contributor

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1.9K Messages

3 years ago

I would call and speak to sales, or retention. See if you can add the variety pak AND lower your bill at the same time. 

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