I'm a new customer in my first month of Cox service.

Question

3 times this week no Cox programming but I can watch Netflix. The program listing menu locks up. And why is the internet so slow?

Bruce · Answer

Can you expound on 'no Cox programming?'  You'll have to describe your network to help with latency.

Becky · Answer

Hi Armimoran, are you having trouble viewing available TV programming using the on-screen Guide? Are you getting an error message or error number instead of a picture when you change to  different channels? So that we can take a look at your internet speed, please follow the steps at bit.ly/HowToRunCoxSpdTest, log into cox.com with your Primary User ID, and run the Cox Speed Test Tool several times. -Becky, Cox Support Forums Moderator

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I'm a new customer in my first month of Cox service.

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