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Tucson_Cable_Us

New Contributor II

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4 Messages

Saturday, December 15th, 2018 1:37 AM

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How do I watch History Vault from my browser?

I just subscribed to History Vault from the cable box.  I went to HistoryVault.com and cannot sign in?  How do I watch it from the browser or my phone?  Can I watch it on the Roku app?  It doesn't show in the watchtv.cox.com website either.

Thanks,

Chris

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7 years ago

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LisaH

Moderator

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950 Messages

7 years ago

Hi Tucson_Cable_User. History Vault is an online-only subscription provided by the History Channel for an additional charge. Without subscribing to this service, which is separate from the History Channel itself, you won't be able to watch the content. Thanks, Lisa - Cox Support Forums Moderator

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Tucson_Cable_Us

New Contributor II

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4 Messages

I did subscribe to the service from the Contour cable box.  Thanks.  I currently can only watch it on the Contour connected to my TV.  I still can't log into any of the apps or the history vault website.

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7 years ago

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Bruce

Honored Contributor III

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5.7K Messages

7 years ago

Technically, what you added to your cable box is a Subscription Video On-Demand (SVOD) channel.  However, there is a disparity for access between a Cox article and a History Vault FAQ.

History Vaults says immediate access from all platforms, but Cox says anywhere from 30 minutes to 24 hours to sync to other platforms.  It seems like Cox just slows down the process.

If you still can't access from your mobile, browser or Roku by now, I'd just cancel the subscription via your cable box...if possible...and register again at historyvault.com.

If you have trouble, there is contact info at history.zendesk.com/.../216240258-I-have-a-question-about-HISTORY-Vault-that-s-not-covered-in-the-FAQ-

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Tucson_Cable_Us

New Contributor II

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4 Messages

Thanks Bruce.  I will give it another few hours, then will call Cox tomorrow and see what's up.  If I got to cancel it through cox then that's fine too.

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7 years ago

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Becky

Moderator

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4.3K Messages

Hi Tucson, you will need to have a History Vault account in order to access content from a device other than than the Contour 2 receiver. Register at historyvault.com using your Cox.net email address. From what I can gather from the History Vault FAQ pages, the registration process will allow you to link subscriptions purchased on other devices. If you go through the registration process and are unclear on how to link the subscription purchased through your cable box, please email hvault.support@aenetworks.com for further assistance. -Becky, Cox Support Forums Moderator

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7 years ago

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Bruce

Honored Contributor III

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5.7K Messages

Could the reverse be linked?  Meaning, if I already have a HistoryVault account, could I link my Contour box to that existing account?

I'll assume this SVOD channel is unavailable on WatchTV.cox.

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7 years ago

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CarolLM

Former Moderator

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267 Messages

Hi Bruce, our Contour 2 receivers are already preloaded with all accessible apps. If you have a smart tv you may be able to access your History Vault account, however, there's no way to link that account to your Contour box the way you can link it to a mobile device. Let us know if you have any further questions or concerns. -Thanks, Carol

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7 years ago

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Bruce

Honored Contributor III

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5.7K Messages

Okay...thanks.

If there is a bright spot for the OP, he or she did it the right way.  Subscribing via the cable box first and then creating an account on HistoryVault to link other platforms.

If he or she already had an account on HistoryVault and later wanted to include the cable box...it may have been more difficult.

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7 years ago

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