Honest Feedback

Not sure that this is the forum but I am a new customer. I subscribed with Cox in early July. I live in a luxury apartment at The First National Centef in OKLAHOMA city. Last night we lost service for a few hours. This is not the first time. I've only been a customer for 2 months and have 5-6 interruptions already. Is this common. I've called twice, once reset and a few just waited and restored in the morning. Last night, I had friends over to watch a game and again, no cable or internet. It usually happens at night. I work 6 days from 9 am to 11pm and look forward to coming home and relaxing with the tv on. It's disappointing. Coming from the northeast and Comcast this would happen like once a year, not 3 times a month. 
thanks