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Survtech

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Getting loss of remote control functions and "RDK-03033" last few days

We have been experiencing occasional Contour box freeze-ups requiring a reboot since we received our box but recently, the problems have increased exponentially. Over the past few days, the freezups have been accompanied by the inability to control anything with any remote control (including a Logitech Harmony).  This problem is often accompanied by an on-screen message "Unable to connect..." followed by RDK-03033. A web search for that phrase points to either poor signal strength strength on the return signal between the Contour box and the head end or interference from another nearby Contour box, which can apparently resolved by the installation of a "MoCA filter".

In any case, we would like to resolve this. Does Cox have a fix?

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momacat15

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After 4 tech appts , they changed everything out and we worked ok for 6 months. Now we are on our 3rd day of no service. You ask if Cox has a fix? They don't even have an apology for countless interruptions ,delays, frustration, and wasted time on incompetent techs. Their phone reps are idiots telling me I should expect some issues and many areas of the country have it worse. Really?? One time they credited me for $30.00 but I am paying over $150.00 month for this **. This time we have to wait 4 days for an appt. which will not resolve situation because they will send a low level tech and then schedule another a few days later and then  another.  You get the idea. The tech spent 4 hours here on that last visit which corrected the problem of all old equipment which doesn't weather very well even in sunny, mild San Diego. 

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Karen_R

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303 Messages

Hello Momacat15,

Thank you for contacting Cox Social Media. I truly apologize that the services are not working properly and that we have not fully resolved the issue. We can take a look into your account. Please send an email with this forum link, your full name, and address to cox.help@cox.com. We will reply back once we receive the email. Thanks

Karen
Cox Social Media Specialist

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MariaL

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774 Messages

Hi Survtech,

In reviewing the Contour box, I am seeing signals that are not in the normal range. Check for loose connections:

• Finger-tighten all cables coming from the wall, cable box, splitter, TV and other devices.
• Verify the cable is not damaged.
• Disconnect the power to the cable box by either unplugging the power cord from the outlet or from the back of the cable box. Wait 15-30 seconds.
• Reconnect the power to the cable box by either plugging the power cord back into the wall outlet or into the back of the cable box.
• Wait about five minutes for the cable box to reset. When the clock on your cable box activates, the reset is complete.

If the issue persists, we can schedule a technician to further investigate the issue.

Maria L.
Cox Support Forum Moderator

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tomb993

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I'm getting the same error.  Seems a MoCA filter might be required.  Google MoCA filters for more info.

Here is my thread:

http://forums.cox.com/forum_home/tv_forum/f/tv-forum/21305/contour-2-box-doesn-t-respond-and-sometimes-give-error-having-trouble-connecting-to-your-receiver

Here is a thread that suggests a MoCA filter:

forums.cox.com/.../rdk-03033

Good Luck!  :)  :)  :)

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cctvtech

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Maria,

I would like to check signal strength while testing some of the cabling. I've tried the <Exit><Down><Down><2> key sequence many times and it doesn't work. Is there some other way to bring up the diagnostic menu on our Contour box?

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Karen_R

Former Moderator

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Hello Tomb933,

We can schedule a tech to investigate the issue to determine if a moca filter needs to be added. To get started please send an email with this forum link, your full name, and address to cox.help@cox.com. We will reply back once we receive the email. Thanks


Karen
Cox Support Forum Moderator

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MariaL

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Hi Cctvtech,

You've got the correct sequence, however, you'll need to hold Exit for 5 seconds.

Maria L.
Cox Support Forum Moderator

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cctvtech

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Maria,

I checked all connections and cables and even replaced the splitter in the garage and the loss of remote functions with the RDK-03033 message continues. 

I made the mistake of calling Customer Service and the lady kept claiming the remote control was the problem; despite my telling her the boxes/remotes in both rooms exhibit the same symptoms. 

She wanted me to pay for a technician to come out to troubleshoot the system. Honestly, at that point I was ready to switch to satellite. Is there anything else I can try? I'm certainly not paying Cox to fix their system.

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