Error XRE 03090

Have been getting error code xre 03090 trouble playing the channel and then it scrolls through all the channels and this pops up every time. Have been getting this on both boxes for two days now. Did all the troubleshooting service came back on for a few hours and now back to the errors. Have had nothing but trouble since I had to “upgrade” to the new contour boxes. Now they want to charge me to come out.