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New Contributor
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error code XRE-06034 when trying to delete shows
I get an error code XRE-06034 "sorry we weren't able to delete your recording. If you continue to have trouble, restart your set-top box then try deleting again" when I try to delete shows from my dvr.
So far I've tried:
- restarting the box, through the settings
- restarting the box, by unplugging for 2 minutes
- unplugging all boxes, restarting the main dvr box waiting for a full reboot before starting the other box.
Nothing is working.
MariaL
+1 more
Moderator
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Let’s sync the DVR by:
a) Using the Cox remote press the Contour button.
b) Use the arrow buttons to highlight the gear icon, then press OK to access Settings.
c) Use the arrow buttons to highlight Device Settings, then press OK.
d) Use the arrow buttons to highlight Sync DVR, then press OK twice to begin the DVR sync.
Once the DVR is synced, you can delete recordings. https://www.cox.com/residential/support/watch-and-delete-contour-2-recordings.html
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cushiehuskers
New Contributor
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That did not work. I even tried unplugging both set-tops, waiting for a full reboot, then went through the sync process above.
What else can I try?
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ReneeG
Former Moderator
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We sent a refresh signal to your host receiver. Let us know if that helped. If not, we'd like to send a reboot signal to reset everything from our end. Please advise when would be a good time to do so. Are you able to delete any recordings from the client box?
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cushiehuskers
New Contributor
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That did not help. Yes, I can delete some of the newer shows. The recordings I've been trying to delete are anything older than May 2017.
Please go ahead and send that reboot signal. I'm headed to work and will check it again over my lunch.
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ReneeG
Former Moderator
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The signal has been sent to reset the receiver. The box will go through a reboot and reload. We look forward to your reply after lunch to see if this reboot helped.
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cushiehuskers
New Contributor
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I'm still not able to delete those older recordings.
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MariaL
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Moderator
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I understand that you’ve already unplugged the receiver, however, as a last-ditch effort, let’s unplug the receiver from the power outlet and leave it unplugged for around 30 minutes before plugging it back into the wall outlet. While choosing the show you are deleting from the display list of recordings, arrow to the right to the “x” and press OK and Delete Now. If this does not correct the problem, the receiver will need to be replaced.
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cushiehuskers
New Contributor
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I unplugged both when I went back to work. Plugged them in after 3 hours and followed your directions. The older recordings still will not delete. Do I just take my main set-top into a Cox store for replacement?
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MariaL
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Moderator
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You do have the option of swapping the receiver at a Cox Retail store or we can schedule a technician to come out. It appears there may be an issue with signal that will require a technician to investigate. If you would prefer a service appointment, please email my team at cox.help@cox.com. Be sure to include this post, your full name, complete address as well as the day/time that would work best for you.
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georgeedwardg
New Contributor
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I am receiving the same error code upon trying to delete recordings from December 27th and prior. Is there a known workable solution that does not involve swapping the host box?
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StephanieA
Former Moderator
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There is a known issue when transferring equipment to a new location and not being able to delete titles with the new Contour system. We will need to submit a ticket to get this resolved. Please email us at cox.help@cox.com with the account details and a link to this thread.
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georgeedwardg
New Contributor
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Thanks Stephanie. I have followed your instructions and am waiting on my ticket to be fulfilled by the Video Support Team. Based on your initial response, I am under the impression that an equipment swap won’t be necessary. Is that correct?
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Allan
Moderator
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@georgeedwardg
I have responded to your email with additional information.
Thanks,
Allan - Cox Support Forums Moderator.
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Jeg
New Contributor
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I have this same problem and need help too. I’ve. Asked cox several times and had a technician here and tried all things listed in this post
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StephanieA
Former Moderator
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Please email us at cox.help@cox.com with the account details and a description of your issue to review.
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