Customer Service.

I had a problem with the Scientific Atlanta cable box. I was told I needed to replace it. I then get contour, and additional channels. After finding out the price, I tried to go to a smaller package. I am told by the COX Service Center in Norman, I  CAN NOT go back, as their system will not allow it. Then being stuck with the more EXPENSIVE package, which I DO NOT WANT. I find that the contour box does not record. When I call the Cox service center in NORMAN,OK, I am told, "Well you lost all your recordings when you brought your old box back." The customer service rep then told me, I was stuck with the package, and the box, and to deal with it. When I called to report this issue at the 800 number, the operator just hung up on me. I called back 2 more times and finally got someone who listened to my issues, and then tried to sell me an additional package, which I DID NOT WANT, then informed me that I could just cancel my cox service.