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Contour TV remote input button issue

I am experiencing a problem with a new Contour box and remote I just received. When I press the TV input button, I can see the menu. However, pressing the TV input button again or using the arrow keys fails to move to different input options. I have tried three different remotes. I have tried every code. I have called for help multiple times. I have stopped in to the store multiple times. Can anyone help?

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