New Contributor
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5 Messages
Contour Remote Issues - RF vs. IR Remote
I've been having terrible issues in our Family Room with the IR remote recognizing the input. I have to hold the remote in the air at an angle to make it work, which is a very irritating experience. The box has to sit on a shelf because of the configuration of the built in entertainment center in the room (previous owner), and we have a sectional couch, but I'm still within 10 feet of the receiver.
Does Cox have the option for RF remotes like DirecTV has which would eliminate the problem? It's an aggravating experience watching TV in the Family Room.
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Bruce
Honored Contributor III
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5.7K Messages
What's the make and model of your Cox remote? Mine is the XR-11RF and I assume it's RF.
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bearone2
Contributor III
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1.5K Messages
the remote needs to be pointed somewhere near the device you're trying to control!
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PJS2
Contributor II
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77 Messages
Is it possible that you have something electrical interfering with the signal? An RF remote should work even outside the room in most cases. If not, trade it in at your Cox store! It's defective.
Edit - could also be weak batteries...
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Bruce
Honored Contributor III
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5.7K Messages
Here's a page to explain IR and RF modes: www.cox.com/.../contour-voice-remote-control-xr11.html
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