Contour EAS loop

Im out in Louisiana and every 5-10 minutes or so  we get a  (emergency alert system) test that never fully completes . It seems to have thrown the box into a loop because it is still happening for the last  3 hours. Is this happening to anyone else? Got no where with customer service . They just went through the same "unplug you box wait 10 seconds" uh Make sure connections are secure blah blah blah. Its funny how its always the customers fault!