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gymie

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cloud DVR is auto deleting shows after a period of time. Que is at 50%

Cox cloud dvr is auto deleting shows after about 30 days. How to prevent?

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JonathanJ

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@Gymie

If you have a small set-top box with a Pano Wi-Fi gateway, then most likely your recordings are saved in the cloud. Cloud DVR recordings are only kept for a maximum of one year, even if Until space is needed is selected. If you are seeing 50% full then something else is going on. Are your recording set for 1 year or Until space is needed?


Jonathan J
Cox Moderator




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gymie

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Yes, you are right. They have been dropping off after a year. How can I get recording set for Until Space is Needed?

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gymie

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Just checked and they are set for Until Space is Needed. Is there a way around this so's to be able to to keep them longer than one year?

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DavidA2

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Thank you for clarifying Gymie. As of right now, we do not have a work around for that. I can certainly provide feedback to our engineering team in the hopes of having that addressed.

David
Cox Support Forum Moderator

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Bruce

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If I recorded a show and frequently re-watched the recording because I enjoy it, I'd only be limited to 1 year of enjoyment?  I'm curious if Cox included this 1-year limit in their fine print.  You know, right next to "Enjoy your shows whenever you please.  With our DVR service, TV is on your time..."

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