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Peasush

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6 Messages

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Can't watch recorded shows & cannot record - getting error XRE-06014

Can't watch recorded shows & cannot record - getting error XRE-06014. This is very frustrating. It was fine until about an hour ago. What do I do? I've tried restarting, rebooting etc.

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Becky

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Moderator

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4.3K Messages

Hi Peasush, thanks for letting us know about error XRE-06014. Our video engineers are investigating, and we hope to have a resolution or an update soon. -Becky, Cox Support Forums Moderator

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KMcKinney

New Contributor

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1 Message

Becky, I am having the same problem with the same message this evening! It’s very frustrating! 

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FreddieJ

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1 Message

Same issue here for the last hour,  and I can't even get anyone to respond on the chat support.  

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cassandralelek

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2 Messages

Same here!

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cassandralelek

New Contributor

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2 Messages

I got a reply on chat support, but they aren’t helping.

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septlefty96

New Contributor

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1 Message

I am too, this is very frustrating. Should I even be holding for technical support?

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Tinkerbell1

New Contributor

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1 Message

We’re having the same issues too. This is the error message we get: “Sorry, we ran into a problem. This recording isn’t available right now. Please try again later.” Our market area is a Omaha, NE and we have the Contour system. 

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kilabelle

New Contributor

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1 Message

We’re having the same issue

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BenS1

Former Moderator

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697 Messages

Hi @Kilabelle
The issue with the Cloud DVR has now been resolved. Please let us know if you are still having issues. Thank you.
Ben S.
Cox Support Forums Moderator

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BenS1

Former Moderator

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697 Messages

Hi @Tinkerbell1
The issue with the Cloud DVR has now been resolved. Please let us know if you are still having issues. Thank you.
Ben S.
Cox Support Forums Moderator

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CurtB

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Honored Contributor

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2.1K Messages

I'm not having this issue, but I've been reading the posts.  It might be helpful to include details other than just the error code.  What type of DVR is the error occurring on and in what market areas?  My guess is the issue is with cloud DVR services.  Is it nationwide or a particular market?    

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JIMMYSAB

New Contributor III

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19 Messages

It spans multiple regions. I have service in CA, AZ, and OK right now. All of them are experiencing this issue with accessing DVR services. It’s a cloud DVR problem although a friend who is still on a local DVR set up is having issues albeit a little different (eg shows will play but stop after a few minutes). 

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BenS1

Former Moderator

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697 Messages

Hi @ CurtB
The issue was in several different locations. It has now been resolved. Thanks.
Ben S.
Cox Support Forums Moderator

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