can't connect to contour

Try clearing your site settings.  Check out this forum post for instructions.

But, if you're unable to get the website to load at all, this probably won't help.  You have to be able to get to the site in order for this process to clear the site settings.  In that case, try this:

1. Start Chrome 

2. Click "View site information" (left of the web address, how you allow Flash).

3. Click the wheel - "Site settings"

4. In Settings,  click the left arrow at the top (just left of the name of the current site)

5. Open "View permissions and data stored across sites"

6, Expand "cox.com"

7. Open "watchtv.cox.com"

8. Click "Clear data"

9. Close Chrome 

10. Re-start Chrome and go to https://watchtv.cox.com 

11. Enter your Cox userID and password when prompted.

In lieu of clearing all cookies and cache which could negatively affect access to other websites that use cookies, this process only clears data related to watchtv.cox.com.  This will allow Chrome users to re-enter their Cox credentials to correct an authentication error.

Hi bethjim, not only is it recommended to clear cookies and cache on your web browser, but I would also suggest trying other web browsers to see if you receive different results. Here is a link that lists the system requirements for our Contour service, http://bit.ly/2NBq198. Per the article, this requires the following:

IE9 or higher
Microsoft Edge
Chrome 31 or higher
Firefox 24 or higher
Safari 10

Please feel free to email us at cox.help@cox.com for further assistance. -Kevin M. Cox Support Forum Moderator