Skip to main content
Patrick-Erickso's profile

Patrick-Erickso

New Contributor

 • 

2 Messages

Closed

Audio disruption

I am new to the area and this is the first rain we have had since arriving. Is this normal that the audio in my TV becomes intermittent or non-existent on some channels because it’s wet?  This is ridiculous
it seems FOX is worse than others. 

Discussions

 • 

Updated 

134

2

0

0

C

ColleenD

+2 more

Moderator

 • 

1.8K Messages

Patrick-Erickso Welcome to the Cox Forums Community and congratulations on your new home. I'm sorry to hear you're experiencing audio issues. I would be concerned too. Our network is a closed system, so weather shouldn't impact your service. I'd like to help get to the bottom of this for you. I was able to locate your account using your forums login credentials. I'm not seeing any indication of trouble.  Can you tell me if this is happening on both boxes, and what troubleshooting steps you have completed? 

2

0

PE
Patrick-Erickso

New Contributor

 • 

2 Messages

I haven’t turned on my 2nd TV nor have I done any trouble shooting as I don’t feel that’s my responsibility.  The system has worked fine up until now then suddenly storms move into area overnight, signal not processing 💯. 
interesting how at noon when all the games come on, suddenly, the audio is cleared up and I get a reply showing concern 

Like

Reply

0

C
ColleenD

+2 more

Moderator

 • 

1.8K Messages

Patrick-Erickso I'm glad to hear the audio has returned without any action on either of our parts. There have not been any signal interruptions on our network, and your equipment appears to be functioning correctly when I test remotely. My concern is genuine, and while I haven't found anything remotely to indicate trouble, we do want to narrow down the issue and find the best solution. To do so, we may have to ask some questions. If the issue is currently resolved, please feel free to reach out to us if it occurs again. At that time, please let us know if it happens on the other box as well. Please enjoy the games and have a wonderful day. 

Like

Reply

0

C

CurtB

+5 more

Honored Contributor

 • 

2.1K Messages

Weather can impact your signal if Cox's local equipment is damaged.  You could have a faulty tap or demarc that's allowing water inside when it rains.  Your service then returns to normal when it dries out.  Contact Cox to request a tech check out all of their equipment at your location.  If there's damage to Cox equipment, the tech will either repair it, replace it or escalate the issue at no cost to you.   However, if no issue is found with Cox equipment, you could be charged for the service call.

0

0