APPS-4033 issue when using apps on contour

I was in the middle of watching youtube through the app and it cut out. Went back and got this error on trying to connect. Reset the box three times, through the help on the screen, once through a cold start of the box and once via support.

I was able to watch one more youtube video and it happened again. I tried amazon prime video and it connected and froze. I had to cold reboot the box and got the same errors all over again.

The box has never been moved, in fact none of the hardware has been moved since it was installed.

If I understand this correctly, the app gets feeds and these aren't necessarily controlled by cox, however it seems no one can verify the status of these feeds.