Wrong internet service

Hello EfrenB35. I understand how important being on the right plan for your needs is. I'd like the opportunity to assist you; however, the public forum isn't suited to protect the personal information I will need to do so.  Please reach out to us on Twitter at, https://twitter.com/CoxHelp visit us on Facebook at  https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. In private communication, please include your full name, complete address, and details of the issue as this message will not be connected to the communication unless you include the link to it.  To make changes to your account, you can call and speak with an Account Specialist. You can reach them directly by calling Retention Monday - Friday: 8 am - 8 pm and Saturday 9 am - 6 pm at 1-888-438-6673 Option 5. Choosing option 5 after verifying your account information will ensure you do not have to get transferred on this call. You may also be able to make changes via the Cox app or through your account at www.Cox.com. 

As HeatherS notes, you will need to contact Cox through the info she provided.