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jgoodwin

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With lockdowns still in effect is data cap restrictions going to get extended?

With the lockdowns still in effect across the country will the data cap lift be extended farther out?

And if not how will I be charged if I'm over 1TB, my cycle ends on the 17th, and the data cap comes back in place on the 15th?

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JonathanJ

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@jgoodwin

The suspension of Data Usage Billing has been extended through June 30, 2020. Add-on plan customers will now receive a third add-on plan credit applied in mid-May.


Jonathan J
Cox Moderator

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Evarux

New Contributor

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Hello jonathanj! Is there any official place where we can confirm this new info? I've been looking for a source after seeing this post but I can't seem to find one.

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JonathanJ

Former Moderator

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We Just receive the update today it should be posted on cox.com in a day or 2.

Jonathan J
Cox Moderator



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ra_752938

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I have the same question.  There has not been any update on it and wondering if they will continue to not charge data overage charges. 

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JonathanJ

Former Moderator

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The suspension of Data Usage Billing has been extended through June 30, 2020.

Jonathan J
Cox Moderator

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ra_752938

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Could you please provide the official announcement on this?  I have not seen one that directly addressed the data overage charges. 

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MariaL

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Hi ra_752938,

To continue our goal of keeping our customers connected during this crisis, Data Usage Billing will remain suspended through June 30. I apologize that this information isn’t updated on our Coronavirus support page online.

Maria
Cox Support Forum Moderator

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