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WiFi working but not my Ethernet.
I had a lightning strike hit a neighboring apartment building 2 days ago. The internet went down but came back. Only the wireless WiFi works but my Ethernet connections do not work to any devices. I even bought new cables. When I moved into this apartment they had a panoramic modem already installed and I brought my previous one from my last address and switched to the provided one. Tech support will not allow me to switch to the modem I already own because “There’s an outage in the area” how can there be an outage when the Wireless works?
GregP1
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Moderator
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Hi Jacob,
I apologize for the experience you have had. We will be glad to assist you one-on-one with the issue you are having. Please contact UPS privately. Our email address is cox.help@cox.com. Please be sure to include your name, full street address, and a link to your forum post.
Greg
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Darkatt
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Honored Contributor
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One of two, (or maybe both) things have happened. It could be the ethernet on the router/wifi modem, or the ethernet connections on your devices. In between the main boards and the ethernet plug, are pico fuses, that are supposed to blow if there is a surge to protect the boards and equipment. It's very likely that one or both sides blew. If you have a WiFi modem from Cox, you can either have a tech come out and swap it, or bring it to a Cox Solutions store, and exchange it yourself, (the faster option of course). If you own your OWN router/wifi modem then you will probably need to replace it yourself. If it's a router connected to a modem, you can try Removing the ethernet from the router, connect to computer or device, and REBOOT the modem. (Always restart the modem whenever you change what's connected direct to it). If the device works after the modem comes up, then your router ethernet ports are failed. IF you have a wifi modem from Cox, and replacing doesn't fix the issue, then we are back to the pico fuses on your own devices are blown and the ethernet ports will not work.
Wish I had better news for you. (38 years, computer engineer/Lan Wan specialty with network security and analog/digital communications).
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