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Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
New Contributor
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1 Message
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Who can I email feedback to regarding poor quality service from online chat? Also, why is it so hard to locate a customer service phone number?
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WiderMouthOpen
+6 more
Esteemed Contributor III
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cox.help@cox.com is the email. It's in the Welcome sticky but you are right, they should put it in the right hand column.
Here is the number I got when clicking on "Give us a call"
1-702-383-4000
Account Services & Billing
Monday - Friday, 8 am - 6 pm
Saturday, Closed
Sunday, Closed
Retention
Monday - Friday, 8 am - 9 pm
Saturday, 9 am - 6 pm
Tech support hours
24 hours a day, 7 days a week
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WiderMouthOpen
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Esteemed Contributor III
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BTW what was the problem you were looking to chat about? Anything this public forum can help with?
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Robby11111
New Contributor II
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Trying to actually talk to a person is ridiculous.
The phone service is terrible. Thanks for the email address. I couldn’t find it.
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