Lilpeat's profile

New Contributor

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1 Message

Tuesday, April 18th, 2023 9:57 PM

Closed

Who can I email?

Who can I email feedback to regarding poor quality service from online chat? Also, why is it so hard to locate a customer service phone number?

Esteemed Contributor III

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3.5K Messages

2 years ago

cox.help@cox.com is the email. It's in the Welcome sticky but you are right, they should put it in the right hand column.

Here is the number I got when clicking on "Give us a call"

1-702-383-4000

Account Services & Billing

Monday - Friday, 8 am - 6 pm

Saturday, Closed

Sunday, Closed

 

Retention

Monday - Friday, 8 am - 9 pm

Saturday, 9 am - 6 pm

 

Tech support hours
24 hours a day, 7 days a week

Esteemed Contributor III

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3.5K Messages

2 years ago

BTW what was the problem you were looking to chat about? Anything this public forum can help with?

Honored Contributor III

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5.7K Messages

...and this post is an hour old and has 50 views.  Probably mostly moderators, but the count seems legit.

Esteemed Contributor III

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3.5K Messages

50 moderators view? Unless there are a ton that look and don't post I can't see that number being higher then 10. I think it has more to do with search bots used by search engines.

Honored Contributor III

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5.7K Messages

Well, "moderator' was a loose term.  I was also thinking employees, phone reps, leadership trying to keep a feel of the pulse of what's happening on the Cox domain.

The Forum, facespace, twatter...to see what's going on out there.  Maybe it's just me.

Esteemed Contributor III

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3.5K Messages

You really think phone reps watch these forums? I would be pleasantly surprised if they did. Wouldn't they need to create a account for the system to register the view?

Honored Contributor

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1.9K Messages

Most phone reps don't even know these forums exist.

New Contributor II

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4 Messages

1 year ago

Trying to actually talk to a person is ridiculous.

The phone service is terrible. Thanks for the email address. I couldn’t find it.

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