New Contributor III
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16 Messages
What is the process of diagnosing a NODE issue?
Tech came by, said it was all fine. Hopped on to play a game and could not experience without stuttering and latency issues happening every few seconds (especially during peak hours)
Gone through all online support, phone support, tech came through. Posted all of my issues before and it wasn't taken seriously. Directly connected through ethernet cable, ping to router is a consisten <1ms.
My ping to google.com will be 10-15ms then spike to 150+ every few seconds... sometimes even time out. This problem has been going on during peak hours for weeks, but now more than ever I just want to enjoy my games while I'm quarantined and it's gotten worse throughout the day (I'm assuming due to overloaded node)
Help.
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Rengleif
New Contributor II
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6 Messages
Same issues. Infrastructure needs updating around the country.
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KevinM2
Former Moderator
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1.5K Messages
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Jack_H
Contributor
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44 Messages
Same here 4 techs have been out to my home and 4 new modems and routers they just keep saying it's my equipment.
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bryce_clifford3
New Contributor III
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16 Messages
Still getting the run-around from support although they did respond to a few emails, then after I sent traceroutes they realized there is an actual issue and stopped responding.
I also have some incredibly bad pingplotter results given that it's peak hours in my neghborhood right now. Definitely a NODE issue and I'd like some clarity before I pick up and move to AT&T. ** to be a customer since I was a kid and have to leave because customer service is terrible
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Cr0n_J0b
New Contributor II
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6 Messages
What area are you in? I'm in So Cal, and cox is experiencing and "outage" in my area...I think, but can't confirm that they either have a core network issue or they have a system capacity issue. In either case, they say it's an outage and that it will be fixed. they've been saying that all week. I have internet, but it's really laggy and breaks up from time to time. . in my case i'm getting like 30%-50% packet loss, so the internet will run then just stall for a second then run...it's extremely annoying. I have resorted to using a mobile hot spot for work applications. it causes stuttering...all sorts of stuff. It's actually the reason i'm reading the forum today.
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