WiderMouthOpen's profile

Esteemed Contributor III

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3.5K Messages

Closed

Welcome thread gone?

I have noticed the welcome threads with methods of contacting the moderators here (including the email cox.help@cox.com) are gone. Is this a mistake/glitch or done on purpose?

Valued Contributor

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410 Messages

I still see it but it's locked.

Esteemed Contributor III

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3.5K Messages

Why can't I see it? I have tried deleting temp files and cookies and tried a different browser too. Could you include a screenshot?

Valued Contributor

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410 Messages

Do a search for (Welcome).  That's how I found it.

Esteemed Contributor III

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3.5K Messages

Thanks. I just found it too however it isn't sticky anymore. By sticky I mean it is always on the top of the posts. I think it needs to be to give users a way to contact moderators, which most of the posters end up having to do. I am going to send a email to the moderators and see what they say.

Valued Contributor

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410 Messages

Good luck 🤞

Esteemed Contributor III

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3.5K Messages

"Thank you for communicating this with me today. I have reached out to the moderators of our Forums and our team will work on getting this corrected as quickly as we can. I do apologize for any inconvenience this has imposed upon you.

Heather S.

Cox Social Media Support Specialist"

Accepted Solution

Former Moderator

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155 Messages

Hello WiderMouthOpen and DRVEGAS, 

Thank you for bringing this to our attention. The Welcome pages have been returned to the top of the Forums. 

Tiffany R. 

Cox Support Forum Moderator

Esteemed Contributor III

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3.5K Messages

You are great! Thank you for such a quick response. 

Just curious about the way Heather worded something though. She made it seem like some other group besides the Social Media Team had to be escalated to for moderators. Is this true or just a mistake in wording? Just want to know where to go when looking for a mod. Thanks.

Valued Contributor

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410 Messages

Should it show up on the forum home as well?

Esteemed Contributor III

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3.5K Messages

No. It never did. The "Forum Home" is a collection of all sections of the forum, not it's own forum. That is why you can't join it.

Valued Contributor

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410 Messages

👍

Moderator

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4.3K Messages

Hi WMO, yes, this was a wording mistake. My team moderates these Forums. Heather was referring to the platform hosts, I believe. I'm glad we were able to get this resolved quickly! -Becky, Cox Support Forums Moderator

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