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Ronnyg

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Upgrade question

I just ordered an upgrade which includes a modem from Cox.  On my confirmation it says:

Receive Equipment Via: Equipment In-Hand

What does "Equipment In-Hand" mean?

 

Thanks.

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WiderMouthOpen

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Esteemed Contributor III

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Best guess is it's saying you already have a compatible modem/gateway. What model device do you have? You can always swap it out at a Cox store for a newer one if you want. Any DOCSIS 3.1 gateway(white one) should work. If you want it shipped, I suggest calling Cox and asking them.

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