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New Contributor
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Unfortunately... Stuck with this ISP
Like the title says. We are stuck with paying for way overpriced internet for the craptastic service we get in terms of reliability. Nothing else is even close that's offered for my apartments. Unless something is and I'm not looking in the right area.
ChrisJ2
Moderator
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Hi, there. I'm sorry for the issues with your service. I'd like to help. Send an email to us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. We want your services to work as intended.
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Darkatt
+2 more
Honored Contributor
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Call Cox tech support, and request escalation to CAG. (Customer Advocacy Group). They are technically trained and can help either fix the issue, or setup a technician to come out and address the issue.
I have a townhome, and I can tell you my service has been excellent. I am more than pleased with it, and everyone else should have the same. whatever the issue is, it can be addressed and resolved, but you need to contact someone, either the cox.help@cox.com, or by calling in to technical support. Tier 1 is useless, like the north end of a south bound mule. You have to be escalated to CAG to get any useful results.
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