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New Contributor
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Unacceptable “outage@ for 2 days
Why can’t I talk to a real person about this 2 day outage? The “support” line hangs up because “no agent can help” with the neighborhood outage. So I can’t talk to a human being. Two days? No storms - we’re in the desert! Must be outdated equipment.
I will ask for a refund for all the days of the outage but that is little compensation for this. Such irony of the ads on the so called support line advocating “reliable” mobile phone coverage. It’s be funny if it wasn’t so outrageous. Held hostage!
Allan
Moderator
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Hello. I recommend sending an email with your full name, address, and a brief description of this concern to cox.help@cox.com
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ebonydream
New Contributor II
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It’s ridiculous I am on day 4 been down since Wednesday
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1178
New Contributor II
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F#%k this company!!! Two weekends in a row are you kidding me?!!!
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Accepted Solution
Bebesarah
New Contributor
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Make it almost 4 days straight now! Today I was able to talk to a human but she had no answers at all. The tech support agents have no insight into the reason for the outage. No estimated fix time, either.
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