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CoxInternetuser

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Tucson - Packetloss / jitter

Been getting frequent packet loss / ping spikes and constant jitter on internet last few days along with speed drops and the occasional dns outage. Been making work from home difficult.

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KevinM2

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Hello, are you using a wireless router while gaming? If so, can you please bypass it and share the results of a hard-wired speed test? I am not seeing any packet loss on your modem at this time. Please don't hesitate to email us at cox.help@cox.com for additional support. -Kevin M. Cox Support Forum Moderator

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CoxInternetuser

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Smokeytheflea

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Same problem here but mine is going on a month. I get the same response Everytime I call. My advice is to call and ask for a tier 2 tech right away. The lv one can pretty much reset your modem and see if you have a problem.

https://forums.cox.com/forum_home/internet_forum/f/internet-forum/25144/high-jitter-causing-instability-in-voice-programs-along-with-games?tempkey=55c317d3-1e6b-4f83-b2fb-e54f5eace4cf

Look like your problem? This person is about 2 weeks ahead of us already..

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