New Contributor III
•
32 Messages
Terrible email 'service'
This evening my Thunderbird client stopped being able to send or receive mail. At first it was just sending - I got an error message that the imap server was down. Now nothing. I tried sending from my phone and I was able to get an email from Cox to hotmail but the hotmail to Cox email didn't show up. I remember about two years ago when Cox made a server 'update' and it took 9 months for them to straighten it out so I'm concerned. At that time they had the problem with an update to the West servers and it took many calls to the Corporate hotline before I was move to another mail server.
Related Content
Closed
3
Closed
1
0
Closed
4
Closed
1
0
5
duhmel123
New Contributor III
•
32 Messages
I get the following error message using my iPhone
CANNOT GET MAIL
The mail server "imap.cox.net is not responding. Verify that you have entered the correct account info in Mail settings.
Using Thunderbird I get Nada.
0
kimbers
New Contributor II
•
13 Messages
I'm having the same issue too!
0
Concerned-user
New Contributor
•
1 Message
We have the same problem; response is imap server unreachable. It seems that Cox's troubleshooting links don't address how to resolve such problems. Any suggestions?
2
stinkfoot63
Contributor II
•
421 Messages
Imap server is down apparently..
0
eminiR2k
Contributor
•
42 Messages
7
0
Old_Tinker
New Contributor
•
1 Message
I am getting to really dislike COX's email. (been a customer for 20+ years) Email access has been horrible for several months with random disconnects and flat out unable to access email, forward emails send between different cox email accounts. Emails are being dropped or not allowed into cox's email system. I have had real time issues with companies trying to send me emails and emails not going through, with error messages being sent back to the entity that the cox email account is not working. Even better yet is them getting the rejection message but the email somehow makes it through. Been to Cox's support several times now with no relief. Last time the cox support person was able to verify that randomly the email would not go through with the error message occurring, sometimes the error message would occur but the email would go through. Am supposed to be contacted by upperlevel support, but been over two weeks and no contact. One email account was moved over to the Cox myemail sever and appears to be mostly working. The other email account is on the older cox email server that is having much of the problems. Does anyone else have these problems and are there any solutions. Guess I will contact COX support again tomorrow.
1
0