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Teraptor

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T3/T4 Timeouts

Hello! I have been having issues dropping connection every so often from my games to Netflix.

The only things that uses Wi-Fi are cellphones, everything else is hardwired, so I've checked if the issue is only isolated to one spot and it seems to be everything loses connection briefly. This has been an issue for 3 weeks now and I have talked to support 4 different times, each telling me since they don't see an issue on their end, that they will not send a tech out here. There was a tech out here to lower the power from 10 to 5 on our modem but that's about it.

I reset my modem 3 times today and still getting an issue after about 10-15 minutes.

 Wed Jun 24 10:58:33 2020    Notice (6)   TLV-11 - unrecognized OID;CM-MAC=00:db:aa;CMTS-MAC=00;CM-QOS=1.1;CM-VER=3.0; 
 Wed Jun 24 11:42:05 2020    Warning (5)   Dynamic Range Window violation 
 Wed Jun 24 12:17:33 2020    Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00;CMTS-MAC=00;CM-QOS=1.1;CM-VER=3.0; 
 Wed Jun 24 12:17:34 2020    Warning (5)   Dynamic Range Window violation 
 Wed Jun 24 13:06:24 2020    Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00;CMTS-MAC=00;CM-QOS=1.1;CM-VER=3.0; 
 Wed Jun 24 13:06:24 2020    Critical (3)   Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=00;CMTS-MAC=ec:00;CM-QOS=1.1;CM-VER=3.0; 
 Wed Jun 24 13:06:24 2020    Critical (3)   16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=00:aa;CMTS-MAC=ec:00;CM-QOS=1.1;CM-VER=3.0; 
 Wed Jun 24 14:29:18 2020    Warning (5)   Dynamic Range Window violation 

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Teraptor

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Here is the connections for my modem/router.
I have a Motorola Dual-Band AC1900 Router w/ 16x4 DOCSIS3.0 Cable Modem.

Downstream Bonded Channels  
  
   Channel Lock Status Modulation Channel ID Freq. (MHz) Pwr (dBmV) SNR (dB) Corrected Uncorrected
1 Locked QAM256 41 405.0 3.8 39.7 188 503
2 Locked QAM256 33 357.0 3.9 39.9 342 575
3 Locked QAM256 34 363.0 3.5 39.9 318 433
4 Locked QAM256 35 369.0 4.0 40.0 264 551
5 Locked QAM256 36 375.0 3.7 40.0 227 562
6 Locked QAM256 37 381.0 4.4 39.9 253 558
7 Locked QAM256 38 387.0 4.3 39.8 279 483
8 Locked QAM256 39 393.0 4.6 39.8 272 548
9 Locked QAM256 40 399.0 4.3 39.9 215 573
10 Locked QAM256 42 411.0 3.8 39.7 219 340
11 Locked QAM256 43 417.0 3.5 39.5 138 381
12 Locked QAM256 44 423.0 3.8 39.6 231 431
13 Locked QAM256 45 429.0 3.9 39.6 250 510
14 Locked QAM256 46 435.0 4.1 39.7 225 427
15 Locked QAM256 47 441.0 4.2 39.8 218 436
16 Locked QAM256 48 447.0 4.4 39.8 195 492
Total             3834 7803



   Upstream Bonded Channels  
  
   Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV)
1 Locked ATDMA 1 5120 17.4 43.5
2 Locked ATDMA 2 5120 23.9 43.0
3 Locked ATDMA 3 5120 30.3 44.0
4 Locked ATDMA 4 5120 36.7 42.5

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