Started service yesterday and still no internet

I have done all the troubleshooting and nothing has worked. I pressed the button behind the modem and it blinks blue for a bit then goes back to blinking orange. Has been blinking orange since I plugged it all in. Tried calling cox stores, no one ever answers.  Decided say it’s connected to WiFi but there’s still no internet. cox panorama app also doesn’t work. It says the gateway needs to be restarted, but I can’t even do that through the cox app.