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New Contributor
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speed upgrade not working, modem is good
I upgraded my speed this morning, 5:00 and still no upgrade. I used a few different speed tests, including cox's. Can't get a tech on the phone or chat. Anybody know how long it takes to do this? My modem is not the problem.
Bruce
+4 more
Honored Contributor III
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Can you log into your Cox account and reset the modem? If Cox provisioned your account for the upgrade, a reset may force the configuration change.
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MaryF
Former Moderator
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What speeds are you receiving when you run a speed test with a wired device directly from your modem?
Mary
Cox Support Forums Moderator
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