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Parakeet49

New Contributor II

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28 Messages

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SMTP connection to SMTP.cox.net is not working

For the past couple days I have had a message that my SMTP connection to SMTP.cox.net is not working. I can receive messages on my email, but not send them. Anyone have any ideas to fix this

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JonathanJ

Former Moderator

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1.9K Messages

@Parakeet49

Please check this link and make sure the SMTP settings are correct www.cox.com/.../pop-or-pop3-server-settings.html.

Cox Moderator

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JonathanJ

Former Moderator

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1.9K Messages

I apologize if the link didn't open correctly please try this one https://bit.ly/2vuiwZw. If you continue to have an issue opening the link try clearing your cache and cookies.

Cox Moderator

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Parakeet49

New Contributor II

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28 Messages

I tried the link you sent and got a message that I was forbidden to go there. Any more ideas? Thanks.

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MariaL

Moderator

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750 Messages

Hi Parakeet49,

I apologize that you were unable to access the links that were provided. This is the Cox Support article for POP or POP3 Server Settings.

www.cox.com/.../pop-or-pop3-server-settings.html

I’ve confirmed that it works using Internet Explorer, Chrome and Firefox.

Maria L.
Cox Support Forum Moderator

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Parakeet49

New Contributor II

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28 Messages

So you are abandoning IMAP completely? Would have been nice if there had been a message of some kind. You folks are real quick to tell us all about the money end of your company, but the really important things (like giving up on IMAP) are a big secret.

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NicholeC

Moderator

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858 Messages

IMAP is still in use. The link Maria provided also includes the SMTP settings. You can view this link for both IMAP and POP: www.cox.com/.../cox-email-server-settings.html.


Thanks!

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Parakeet49

New Contributor II

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28 Messages

Still can't send messages. I have a Mac - are the instructions the same for that as for a PC? 

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Parakeet49

New Contributor II

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28 Messages

Also can't get into the link from Nicole - I get a message that it's forbidden and I don't have access.

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