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DTchaser

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3 Messages

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Slow Internet after 8pm!!

Why is my internet fine all day then after about 7 or 8 pm it slows down so much that I have to wait 10 or 20 minutes for a web page to load?  I think we're getting ripped off by the internet providers, and they don't seem to care. 

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MichaelJ

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1.8K Messages

Hi, can you provide some more information. Are you on a wired or wireless connection? What level of internet service do you subscribe to. Are there multiple internet users on your home network at that time?

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Pizzazz_Picasso

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3 Messages

Bump

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mkflan

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2 Messages

I'm having the same problem! It's fine until I need to use it at night. Cox is going to get me fired from my job! I've had a technician come out multiple times to "fix" the problem. Tonight, multiple speed test show a high of 15 mbps. I'm paying for 150 mbps!!! Tried Wifi as well as ethernet cord. No other users online. New modem and router. I don't know what else to do for decent internet! It is very frustrating and I'm scared of being employed at this point. I work at home and on Beijing time. Paying over a hundred dollars a month and getting 8-15 mbps?!? That is for both upload and download speeds. It got worse since the tech came out on Friday. 

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DustinP

Moderator

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1.1K Messages

mkflan,

We can look at your account to see where we've been to determine where the issue is happening. Please email cox.help@cox.com with your account information.

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