Service Down

Question

Why is my wifi down multiple times a month and generally last the majority of the day? Is this grounds for some credit towards my bill? I'm paying for a month of service and barely get a week before the service goes down again for the whole day.

RaquelD · Answer

Hello. I'm sorry to hear you have been having trouble with your WiFi recently. We would be happy to look into this for you and address your concerns. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread so we can assist? You can also reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.

monnea · Answer

I have the same issue. Almost every night. Pretty much every Saturday.  I am looking for a new service provider. Cox is too unreliable.

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Service Down

Allan

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