New Contributor
•
4 Messages
self install modem/router
I currently have Cox Contour and am attempting to self install my own modem/router. I purchased a cox recommended modem, but I couldn't install it. Called Cox and was told the modem would not work with my current Cox equipment and that I would have to replace it. Has anyone else had this problem..
Related Content
Closed
1
0
Closed
0
0
Closed
1
0
Closed
1
Closed
1
0
Bruce
Honored Contributor III
•
5.7K Messages
What modem did you purchase? Besides Contour, what "...current Cox equipment..." was the rep referring?
0
0
MariaL
Moderator
•
755 Messages
We can certainly investigate this issue and address your concerns. Please email our team at cox.help@cox.com with this post. Be sure to include your full name and your complete address.
Maria
Cox Support Forum Moderator
0
0