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New Contributor
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self install modem/router
I currently have Cox Contour and am attempting to self install my own modem/router. I purchased a cox recommended modem, but I couldn't install it. Called Cox and was told the modem would not work with my current Cox equipment and that I would have to replace it. Has anyone else had this problem..
Bruce
+4 more
Honored Contributor III
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What modem did you purchase? Besides Contour, what "...current Cox equipment..." was the rep referring?
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MariaL
+1 more
Moderator
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We can certainly investigate this issue and address your concerns. Please email our team at cox.help@cox.com with this post. Be sure to include your full name and your complete address.
Maria
Cox Support Forum Moderator
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