Curious123's profile

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Router only allows land cable to work

My boyfriend and I both play video games and the system hooked up to the router is the only thing in the house that has wifi connection consistently. If we reset the router it will work for a couple of hours and then disconnect again. Does anyone know any way to help? I have online course work that I have to be able to connect to through wifi and this is making it extremely difficult.

Honored Contributor III

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and the system hooked up to the router

What system...a wireless gaming system has consistent connectivity?  What gets disconnected....another wireless device(s)?

What's the make/model of your router?

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We have two Playstations and the on that is connected has internet but our phones, computer, and our other PlayStation all cant connect 100% like usual its been like this for about three days. Our router is a Panoramic its fairly new we got internet in November 2019 so its not old. 

Former Moderator

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@Curious123, the issue could be related to poor or inadequate WiFi coverage. Here is some additional information that might help:

www.cox.com/.../fixing-slow-wifi.html
www.cox.com/.../extend-wifi-range.html

Also, are you using the 2.4 or 5 GHz networks? I recommend enabling band steering and making sure both channels are set to automatic.

www.cox.com/.../using-a-single-in-home-wifi-network-name-and-password.html

-Kevin M. Cox Support Forum Moderator

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