Visitor

 • 

1 Message

Roku TV won't show Internet connection

My roku TV model xxxx2589, an older one, won't connect to our new cox wifi box. We've factory reset the tv. We split the cox bands and unsplit them. We've restarted the router and even changed the wifi name to have no special characters and nothing seems to get this TV to detect this network. We called roku support and they also don't know.

Moderator

 • 

178 Messages

Hello billybriwn963. I understand how upsetting it must be that your older model Roku TV is not detecting the WiF. For account-specific support, please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. Thank you. 
-Heather