Reconnect service

Hello.

Thank you for reaching out. My apologies for the disconnected services. We would like to investigate further. Please reach out at Cox.help@cox.com with the full name, complete address and pin for the account.

-L.L.

There are several reasons why it would say account disconnected. The first one that comes to mind is a payment issue. Payment issues happen frequently, you have a card stolen, you report it, it's blocked, and some of your paid services get overlooked in the confusion, and well. poof. 

ALSO, someone calls and gets their address wrong, gives YOUR address, (and yes I have seen this happen), and setup their new account, and since you cannot have 2 active accounts at the same location, yours gets disconnected. 

There are some other reasons, but those are the primary 2 I ran into, as Tier 1, Tier 2, and then CAG. Now retired, I try to help people get the most out of their internet service. These forums are for Cox Customers to assist one another with technical issues, you will need to contact someone AT Cox for assistance.