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New Contributor II
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Random Internet Connection Drops
So I've noticed this problem when switching to Cox. Pretty much every day, at some point in the day, I will either pick up my phone and try to browse a site on the wifi or I will open a browser on my PC and try to do a search, and nothing. Connection just times out. I try again, nothing, times out. Then eventually after 3 or 4 tries, the circuit appears to reconnect and everything works perfect. Has anyone else seen this type of behavior? This was happening to me when I had the Panoramic Wifi router, so I decided to get my own (Arris SBG7400AC2). When I first replaced the modem everything worked flawless, and no more problems. Then about 2-3 weeks in, it started doing the same thing.
Just for some background, I've already had the technicians test the lines multiple times and the signal strength is good. When I had the Panoramic, they tested that too and saw no issues.
This is incredibly frustrating. Mainly because I have certain services that I need to remain connected to the internet at all times, and with the connection going up and down like this it makes that near impossible.
Thanks for any help you can provide!
internetdaze
New Contributor
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I have been experiencing the same thing. What you have written is almost exactly my situation, except it's happening mostly on my TV. This started a little over a month ago. I will be watching something and all of a sudden, it will just start buffering. After a long while if waiting, I eventually check my settings (photos below, but these photos were taken when it was working) and instead of saying connected, like shown in the photo, it says, "connected with errors" When this happens, I have to click on "forget network" and then I have to find mine, which is Champ, re-enter my password and connect again. When It is connected, the signal strength constantly bounces between good and very good, it is never excellent. When I called tech support almost two months ago, they said I was using an outdated modem and also sent a tech to my home. The service tech said he found some problems with the outside and inside wiring, so he did something to those things, he replaced the modem and also told me I was connecting to my "guest account" instead of the main account, so he switched my Champ account to the 5 GHz and said I am all fixed up now. It worked great for 2-3 weeks, but now we are back to it doing the exact same thing, sometimes several times a day. This is very frustrating!
On a separate note, I never knew until that day that I even have a main account and a guest account and I forgot to ask him before he left, how to find the guest account, what would it even be named, what would the password be and basically how to connect to it and when should I even be using the guest account? I did tell him that day that we only use internet for our TV's and our cell phones and do not have a laptop or a desktop in our home at this time. I'm wondering if the guest account is only for laptop or desktop use?
FRUSTRATED and CONFUSED
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LatitiaS
+2 more
Moderator
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I am sorry to learn of your chronic troubles. I recommend bypassing any splitters. Upon losing connection, do you notice if the lights shut off temporarily? I would also recommend changing the wireless channel in the router settings. You may need to try a couple different channels.
Latitia
Cox Support Forum Moderator
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KevinM2
Former Moderator
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ajgringo619
New Contributor III
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Just replaced my last modem due to this exact same problem; mine was also randomly rebooting. Now, after 2 days with a new modem, I just had the internet die again (for only a few seconds). This has been going on for nearly a month now.
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Patzfantb12
New Contributor
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I agree, I've been experiencing the same issue for 2 weeks in tiverton. I started a Facebook blog and 25 people in my immediate area of town experience the same drops at the same time. I had Cox out yesterday to trouble shoot my equipment and everything was good. They could not explain the drops, but said it's a bigger issue. Had two drops this morning between 9am and 11 am. I called Fter the second cop and all they wanted to do was trouble shoot at reset my modem. Obviously there is a probelm on the network down here in tiverton. Please call and complain until its fixed
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amcfanny
New Contributor
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I've been having problems with my internet taking hits several times a day for weeks. I have multiple computers connected and wifi and roku. Its so aggravating. It usual resets itself. Sometimes I have to disconnect power. Really really wish this would stop happening.
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