Hattie's profile

New Contributor

 • 

1 Message

Closed

Possible email hack(?)

Yesterday received two emails from my cox email account to me with a message "how are you." I clicked on the name sent to and it was my email address and the from was the same.

Thanks

 

Moderator

 • 

1.1K Messages

Hattie,

I recommend signing into https://www.cox.com/residential/home.html with your Cox username and password and change your password to a new, never-before-used password. Once this is done, please update any email clients you may use on all devices.

Contributor III

 • 

521 Messages

The "from" address was not from you unless you saw that email in your SENT folder.  One way to check is to open the Header on the email to find out who really sent it.   You were probably not hacked.