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New Contributor II
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Paying for tech to investigate Intermittent Service disruption (i.e. timeouts) in 85255
I gave in to pay for a data tech, since there was a timeout this morning first day of school; not good!
Tech is scheduled for morning on Thursday 13th, so I'll post results for those interested. Stay tuned
My issues as others are noted in this post Inconsistent Service Disruptions (i.e. T3,T11,T4) - since July service work
Dave9
Contributor III
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I've requested a tech visit as well. Multiple T3 timeouts per hour still occurring with 7% average/12% peak packet loss.
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yak
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Contributor III
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Please keep us updated. My understanding is the visit from the Service Technician costs $75. But you only pay if the problem is inside your house. As soon as the tech arrives, ask about getting paperwork explaining who has to pay (you would be given a copy when he is leaving). One time the technician traced to problem to a wire in my attic. He replaced the wire in the attic on a 100º day. I was glad to pay him.
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Viole
New Contributor III
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I also scheduled a tech to come on Thursday the 13th. I'll post my results here as well. My location is 92071 though instead.
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hudhacks
New Contributor II
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No issues since the data tech replaced a connector between line from pedestal and house coax line.
The tech arrived yesterday morning around 8:30AM, checked for noise on the line at my streets pedestal that happens to be near my yard so I watched, I was told slight noise nothing significant. Then he tested coax line going into the home, all seemed good, though replaced the connector in picture below since it was dirty with some particles in the intake areas.
I just checked no timeouts since the Tech completed, not a small hiccup! So not sure if the adapter was the cause, though it could be. I would recommend to others see about replacing that part first , before getting a tech out ; I paid US govt price for a $100 for a $2.00 item.
Additionally, the tech checked notes for work done in July, notes stated "network upgrade".
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