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New Contributor
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Panoramic Wi-Fi Gateway getting very Hot
Does anyone out there have a Cox Panorama Modem, check to see if it gets Hot, I mean mine is at 107.7 degrees and it was at 108.2 degrees, I just unplugged after calling Cox Communication to report a pending fire hazard, and was told that I needed to upgrade my service to get a new modem. I reported it to Product Safety Commission and canceled my service, again check the modem see if its hotter than it should be,
LatitiaS
+2 more
Moderator
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Hi 2008malibu,
That is indeed most troubling. Safety is our number one concern, and I am glad that you returned the device but regret we lost a loyal customer. Would you mind contacting us on Twitter at @CoxHelp, visit us on Facebook, or email at cox.help@cox.com with your previous account details. I would like to review the interaction with the agent you spoke with, as we want to ensure nothing like this happens to anyone else should they come across a potential hazard.
Thanks!
Cox Support Forums Moderator
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barreleye
New Contributor III
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What temperature scale are you using? 108 degrees Fahrenheit is not remotely hot for an electronics device like a modem/router, and 108 degrees Celsius is hard to believe. Moreover, thinking a .5 degree difference is material enough to pay any mind to further suggests your understanding of temperature is not that great, to put it kindly.
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